Exchange & Returns

Returning or exchanging an item is no problem and for orders from the UK we provide a free post returns label. We can accept returns for refund or exchange up to a maximum of 30 days from date of purchase. All we ask is that you return the item(s) unworn, in the original packaging with the tags still on.

UK ORDERS

Your order will arrive with a sales receipt on the reverse of which you will find instructions on how to return an order either for exchange or refund.

Also included are an addressed preprinted free returns slip and a return request form for completion.

All that is then required is to drop the parcel into your local Post Office. Please ensure your return is well packaged and the return questionnaire form has been completed so that we can process your return promptly.

Upon receipt of your return we will send you an email confirming we have received your returned order.

If you have queries about returns and exchanges or have lost the returns slip please send us an email info@jamhill.co.uk

Exchanges

If you would like to exchange your item for another in the range then simply send us the item(s) using the free postage label and place a new order, via the website, for your replacement item in the normal way.

Refunds

Your credit card will be refunded within a couple of days of receipt of your returned item and you will receive confirmation of the refund via email.

INTERNATIONAL ORDERS

Returns

Your order will have been delivered with a sales receipt. On the reverse of the receipt are instructions on how to return an item for exchange or refund.

Also included is an addressed returns label and a return request form for completion. Please ensure your return is well packaged and the return questionnaire form has been complete so that we can process your return promptly.

We regret that we are unable to offer a free returns service for international orders.

We recommend using a 'signed for' service which includes adequate insurance to return your item(s).

If you have queries about returns and exchanges or have lost the returns slip please send us an email info@jamhill.co.uk

Upon receipt of your return we will send you an email confirming we have received your returned order.

Exchanges

If you would like to exchange your item for another from the range then simply send us back the item and place an order, via the website, for a new item in the normal way.

Refunds

We'll refund your credit card within a couple of days of receipt of your returned item. Refunds for returned items will cover the item(s) purchased but regretfully we are unable to cover any postage costs.



PLEASE NOTE

Unless you feel there is a manufacturing fault we can only accept returns if the item is unworn, in its original packaging and with all the tags still attached.

We are only able to process returns and refunds for items bought through this web site.

If you have any questions with regards to returning an item please contact us, we are always happy to help.